Last updated: 2026-11-07 · Tracemira
⚠️ DRAFT — this page must be reviewed by a native-English legal editor before launch (Fiverr/Upwork). Key phrases marked 【…】 are the highest-risk wording.
【If we failed to deliver, you get a full refund — no questions asked.】 If we delivered but something went wrong for you, we still try to make it right. Our goal: no chargebacks, no fights.
If your report never generated, never arrived, or is technically broken, email refund@tracemira.com (or reply to your receipt) and we refund 100% within 【48 hours】.
【Because the report is a digital product delivered instantly, we generally cannot refund in full once it has been generated and accessed.】 If you ask within 72 hours of purchase and haven’t finished reading it, we will typically offer a 【50% partial refund】 as a goodwill resolution.
If a long time passed and the report was fully accessed, we may decline — but if we sense a chargeback coming, we will usually offer a small partial refund instead. 【Disputing with your bank (chargeback) should be a last resort; emailing us first is always faster.】
Test results are free. There is nothing to refund on the free tier, and no card is ever charged without your explicit action at checkout.
refund@tracemira.com — we answer within one business day (US Eastern time zone).